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This is the first thing to try if you are having problems with your Apple device, and is basically the same as restarting your computer if you are a Windows user:

 

iPad (without home button)

 

1)Press and hold either volume button (located on the side or top depending on model) and the top button until the power off slider appears on screen.

 

ipad_with_home_button

 

2)Drag the slider and then wait 30 seconds for the device to turn off.

 

N.B. If your device is frozen or unresponsive then see section below.

 

3)To turn your device back on, press and hold the top button until you see the Apple logo.

 

iPad (with home button)

 

1)Press and hold the top button until the power off slider appears on screen.

 

ipad_without_home_button

 

2)Drag the slider and then wait 30 seconds for the device to turn off.

 

N.B. If your device is frozen or unresponsive then see section below.

 

3)To turn your device back on, press and hold the top button until you see the Apple logo.

 

 

iPhone X, 11, 12 or 13

 

1)Press and hold either volume button and the side button until the power off slider appears on screen.

 

iphone_new

 

2)Drag the slider and then wait 30 seconds for the device to turn off.

 

N.B. If your device is frozen or unresponsive then see section below.

 

3)To turn your device back on, press and hold the top button until you see the Apple logo.

 

iPhone SE (2nd or 3rd generation), 8, 7 or 6

 

1)Press and hold the side button until the power off slider appears on screen.

 

iphone_old

 

2)Drag the slider and then wait 30 seconds for the device to turn off.

 

N.B. If your device is frozen or unresponsive then see section below.

 

3)To turn your device back on, press and hold the top button until you see the Apple logo.

 

iPhone SE (1st generation), 5 or earlier

 

1)Press and hold the top button until the power off slider appears on screen.

 

iphone_older

 

2)Drag the slider and then wait 30 seconds for the device to turn off.

 

N.B. If your device is frozen or unresponsive then see section below.

 

3)To turn your device back on, press and hold the top button until you see the Apple logo.

 

Frozen or Unresponsive

 

If your device is completely frozen or unresponsive and you can't follow the above steps

 

iPad (with home button)

 

Press and hold both the home button and the top button until you see the Apple logo.

 

ipad_frozen_home_button

iPad (without home button) - or - iPhone X, 13, 12, 11, 8, SE (2nd or 3rd generation)

 

1)Press and quickly release the volume up button.

 

2)Press and quickly release the volume down button.

 

3)Press and hold the top button until you see the Apple logo.

 

iPhone 7

 

Press and hold both the side button and the volume down button until you see the Apple logo.

 

iPhone 6s, SE (1st generation) or earlier

 

Press and hold both the home button and the side button or top button until you see the Apple logo.

 

iphone_frozen_home_button

 

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