Below are instructions for running TeamViewer which is the software I use so I can connect remotely to your computer to fix problems:-
Checking for desktop icon |
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If you have received remote support from me in the past (or previously used TeamViewer) then you should already have an icon on your desktop.
So firstly please check on your desktop for an icon titled "PC Assist Remote Support", it will look similar to the image shown below.
N.B. If you have TeamViewer which you use for work or another purpose you may still have an icon but it will be titled "TeamViewer" or "TeamViewerQS", this is fine and can still be used, just some of the screens may appear slightly different than the screenshots shown in the later instructions below.
If you DO have the icon then move on to the next section - Running TeamViewer.
If you DON'T have an icon then scroll down to the section - Downloading TeamViewer.
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N.B. In May 2023 a new version of TeamvViewer was released which connects in a completely different way.
The icon on your desktop will look like one of those shown below - old or new version is denoted by the colour of the icon.
For now most of you that have had remote support from me before will still have the old version (A) - over the next few months (after I have fully tested the new version) as and when I connect to you next I will slowly replace all the old versions with the new version (B)
But in the meantime the instructions below will cover both versions, so please go to step A or step B depending on which icon you have.
N.B if you are unsure which version you have it will become apparent from the screen you see once you have double clicked the icon, so you can refer to the example images shown in sections A and B below.
Please proceed to section A or B below.
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Double click the desktop icon.
Click Yes on the security prompt which appears (as shown below)
After a short delay you will see the screen as per example shown below which displays the ID and password I need to connect.
Email, Text or Call me with this ID and Password and I will then take over control of your computer.
DO NOT at this point close the window using the X in top corner - this window HAS TO STAY OPEN for me to be able to connect to you.
N.B. If you have followed all the steps above and cannot see the TeamViewer window then check it has not popped up behind your other open windows, you can do this by closing or minimizing any other open windows using the icons shown in the top right corner of each window e.g.
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1) Double click the desktop icon.
2) Click Yes on the security prompt which appears (as shown below)
3) After a short delay you will see the screen as per example shown below.
Enter the Session code I have provided you and click Connect.
N.B. If you haven't received a session code from me yet then email, text or call me and I will provide you with one.
4) Finally you will see the screen shown below confirming that it is me connecting to your computer click Join and after a short while I will then take over control of your computer.
If I need to ask you any questions whilst I am connected then these will appear in the chat window which appears down the bottom right corner and you can respond by typing in the empty box and then clicking Send.
 Once I have finished working on your computer I will disconnect and will no longer be able to gain access to your computer unless you allowed me to join again in future.
You can click Close.
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Troubleshooting
DO NOT close the TeamViewer window using the X in top corner - this window HAS TO STAY OPEN for me to be able to connect to you.
If you have followed all the steps above and cannot see the TeamViewer window then check it has not popped up behind your other open windows, you can do this by closing or minimizing any other open windows using the icons shown in the top right corner of each window e.g.
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Click the button below to start the download of TeamViewer
Alternative download link if above not working: https://custom.teamviewer.com/pcassist
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The next step depends on which internet browser you are using e.g. Google Chrome, Microsoft Edge, Firefox:-
Google Chrome: After you have clicked the button above the downloaded file (TeamViewerQS.exe) will appear down the bottom left corner, when it has finished downloading click on TeamViewerQS.exe and after a few moments a security prompt (shown below) will appear, click on Yes and proceed to Step 3
Microsoft Edge: After you have clicked the button above the downloaded file (TeamViewerQS.exe) will appear in the top right corner, when it has finished downloading click on TeamViewerQS.exe and after a few moments a security prompt (shown below) will appear, click on Yes and proceed to Step 3
Firefox: After you have clicked the button above the downloaded file (TeamViewerQS.exe) will appear in the top right corner, when it has finished downloading click on TeamViewerQS.exe and after a few moments a security prompt (shown below) will appear, click on Yes and proceed to Step 3
N.B. There is a video below you can watch to help guide you through steps 1 and 2 if required.
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If you see the below License Agreement then check the "I accept ...." check box and then click Continue and proceed to step 4.
If you don't see this box then it means you have already previously accepted the license agreement so skip to step 4.
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You will then see the screen as per example shown below.
Enter the Session code I have provided you and click Connect.
N.B. If you haven't received a session code from me yet then email, text or call me and I will provide you with one.
Finally you will see the screen shown below confirming that it is me connecting to your computer click Join and after a short while I will then take over control of your computer.
If I need to ask you any questions whilst I am connected then these will appear in the chat window which appears down the bottom right corner and you can respond by typing in the empty box and then clicking Send.
Once I have finished working on your computer I will disconnect and will no longer be able to gain access to your computer unless you allowed me to join again in future.
You can click Close.
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Troubleshooting
DO NOT close the TeamViewer window using the X in top corner - this window HAS TO STAY OPEN for me to be able to connect to you.
If you have followed all the steps above and cannot see the TeamViewer window then check it has not popped up behind your other open windows, you can do this by closing or minimizing any other open windows using the icons shown in the top right corner of each window e.g.
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