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Troubleshooting

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Below are various troubleshooting steps and information on common problems you may experience:-

 

When turning on the Android logo appears and nothing appears to be happening

 

This is quite common after installing a large system update, it is still installing but just doesn't show progress or make it clear what is happening

 

DO NOT turn off but just leave the device for a while and eventually it will finish installing the update and take you to the home screen - this can sometimes (especially on slower devices) take quite a while

 

Performing Soft Reset

 

This is the first thing to try if you are having problems with your Android device, and is basically the same as restarting your computer if you are a Windows user

 

To soft reset:-

 

Press and hold the power button the side of your device until a menu appears on screen similar to below

 

From this menu tap and click on Restart

 

softreset_android

 

Performing Hard Reset

 

A hard reset (or format) is when you reset your device back to factory settings removing all data and apps - this is usually a last resort if no other troubleshooting steps will fix the problem OR if you are getting rid of the device and want to make sure all your data is removed first

 

To complete a hard reset:-

 

Firstly open the Settings app either by clicking the Apps button at bottom of screen and then choosing Settings OR swipe down from the top of the screen and click the settings icon (both methods shown below)

 

notifications1_android

 

Then scroll down to Backup & reset

 

hardreset1_android

 

Next click on Factory data reset

 

hardreset2_android

 

Finally click on Reset Tablet or Reset Phone

 

N.B. Remember doing this will completely wipe ALL data from your device