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Running Remote Utilities

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Below are instructions for running Remote Utilities so I can connect remotely to your computer to fix problems:-

 

1

Click the button below to start the download

 

RemoteUtilities_Download

 

2

The next step depends on what internet browser you use:-

 

Google Chrome:

 

The download will start automatically in the bottom left corner of Google Chrome (as per example below), when it has finished downloading you can click on it to run it

 

RemoteUtilities_Chrome

 

Internet Explorer:

 

You will see a prompt as shown below - click Run

 

RemoteUtilities_IE

 

Microsoft Edge:

 

You will see a prompt as shown below - click Run

 

RemoteUtilities_Edge

 

3

Next you will see a screen similar to below asking if you wish this app to run

 

Click Yes

 

RemoteUtilities_UAC

4

Finally you will see the screen as per example shown below which displays the Internet ID and Password I need to connect

 

Email, Text or Call me with the Internet ID and Password that is shown and I will then take over control of your computer

 

DO NOT at this point close the window using the X in top corner - this window has to stay open for me to be able to connect to you

 

RemoteUtilities_ID