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Printer says it is offline

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Sometimes due to several possible reasons (driver issues, updates, printer errors etc), your printer will go offline, meaning anything you try to print will just go into the print queue but will not actually print

 

The instructions below show you how to set the printer back online so that printing resumes

 

Windows XP/Vista

 

Open Control Panel and click on Printers and Faxes

 

Right mouse click on the problematic printer and a menu will appear as shown below

 

If the printer is offline then it will say "Use Printer Online" in the menu - click this to change it to "Use Printer Offline" and the printer should now start printing again

 

printeroffline_winxp_1_faq

 

Windows 7

 

Open Control Panel and click on View Devices and Printers

 

Right mouse click on the problematic printer and select See what's printing

 

printeroffline_win7_1_faq

 

In the window that appears click Printer and if Use Printer Offline is ticked then your printer is currently offline - click on the menu item to remove the tick and the printer should now start printing again

 

printeroffline_win7_2_faq

 

 

Windows 8/10

 

Right click on the Start Menu button and choose Control Panel - then click View Devices and Printers in the Hardware and Sound section

 

Double click on the problematic printer click where it says x document(s) in queue (as circled in red below)

 

printer3b_troubleshooting

 

In the window that appears click Printer and if Use Printer Offline is ticked then your printer is currently offline - click on the menu item to remove the tick and the printer should now start printing again

 

printeroffline_win7_2_faq