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Help & Advice


Make sure you remove any existing virus protection product such as McAfee, Norton, Kaspereky or Avast before you install AVG


This can be done via Control Panel > Programs & Features (Uninstall a Program) or Settings > Apps > Apps & features



If you are reinstalling AVG due to a problem with existing installation as advised by PC Assist then you DO NOT need to uninstall existing version first



Download the AVG Internet Security installer by clicking here


If using Internet Explorer or Microsoft Edge then when prompted click Run in the dialog that appears at the bottom of the screen


If using Google Chrome then the download will start automatically and appear down the bottom left corner of your screen, when it has finished downloading double click the icon to continue the installation process


When the User Account Control warning appears (as shown below) click Yes to continue





You will then see the following screen whilst AVG downloads the files required, and prepares for installation





When all the files have downloaded you will see the following screen - click Install to proceed with the installation


You may if you wish untick the option to install Google Chrome web browser - but I would highly recommend using the browser instead of Internet Explorer or Edge





AVG will now install and the installation progress will be shown down the bottom right corner (as per image shown below)


If you are reinstalling to fix a problem or to upgrade an older version of AVG Internet Security then you may be prompted during this stage to restart your computer, once restarted the installation process will automatically continue




Once the installation is complete the above progress dialog will disappear


If the AVG interface doesn't open automatically then you can open it via the icon on your desktop (first image below) or via the icon on the taskbar (second image below) - N.B. sometimes you need to click the upward arrow as circled in red to see all the icons available on the taskbar





Once AVG is installed and the main interface is opened you will see the screen below


If this is a new installation then you will be prompted to activate - if so click the Activate Now button as shown circled in red below


If this is an upgrade or you are reinstalling to fix a problem then it usually remembers your previous activation so you won't see the blue box below and can skip to step





Click on Enter Licence (as shown circled in red below)





Copy/Paste (or type) your License Number (from the email you received when purchasing/registering AVG) in the boxes below and then click Enter Licence


N.B. If you already have AVG installed and are upgrading to a new version then the license number may already be shown





You will then see the screen below - as you have just installed the latest version it is already fully updated so you can click OK




You will then see the screen below which confirms you have activated AVG Internet Security and shows the expiry date - click Close to continue




Finally you will see the screen below which confirms AVG is installed, activated and that you are fully protected - you may click the X in top right corner to close