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Help & Advice

AVG will display various alerts, here is how to deal with the most common:-

 

avg_first_scan_prompt

After you first install AVG you will see the above prompt indicating that an initial scan is required to make sure the computer does not contain any threats/viruses - click Start the scan now

 

 

avg_restart_prompt

Often after an update you will receive this message to inform you that you need to restart your computer to finalize the update, it is recommended you click Restart Now, but if you are in the middle of something then you can click Postpone, but make sure you reboot as soon as possible to fully enable the updated protection

 

 

avg_new_network

AVG has detected a new network and automatically configured it, normally on a home computer this is your internet connection

 

 

avg_blocked_application

AVG has blocked an application to protect your computer - if it is a program you know and trust and want to use then you can click Unblock application to allow it

 

 

avg_network_prompt

An application is trying to access the internet, if you recognize the name of the program then tick the box to save your decision and choose Allow the application - if you are unsure about it then untick the save my decision box and choose Block the application for now - you can then research further or email me to check if the program is safe or not

 

When clicking Allow/Block the application you may then see an additional confirmation screen - this is a User Account Control prompt confirming that you wish to make these changes - you can click Yes

 

 

avg_virus_detection_1

AVG has detected an infected item and removed it successfully, click Close

 

 

avg_virus_detection_2

AVG has detected an infected file, choose Protect Me to deal with it automatically or Ignore the threat if you are certain that the file is something you need and is safe

 

 

avg_taskbar_icon_error

If the AVG icon which appears in the bottom right hand corner near the clock has an exclamation mark showing (as per image below) it means AVG has a problem, this is usually because it has not been updated recently

 

If you double click the icon you can open the main AVG interface where it will show you what the problem is - and in most cases you can automatically fix it by clicking the Fix Now button

 

avg_not_fully_protected_prompt

 

Another reason the exclamation mark may appear is after you upgrade to a newer version of Windows 10 - in this case it needs to restart the computer to finish updating and reconfiguring the firewall - clicking the AVG icon will show you the screen below where you can then click the Restart now button - after you restart the exclamation mark will be gone and the internet connection will now be working correctly again

 

avg_reboot_required

 

 

If you see the message below it is advising you that AVG is going to update your currently installed version to the latest version

 

This new version is being rolled out to all customers to make sure they are fully compatible with the upcoming update for Windows 10 and all future Windows updates, and to ensure all customers are running the same version

 

You can click Update Now to install it immediately or if you are busy click Wait for automatic update and it will do it for you automatically in 48 hours

 

avg_free_update

 

 

If you see any of the below messages offering to Tune up your PC, Fix common PC problems or Get a faster PC in one click then my advice would be that you click the X button in the top right corner - this is simply a way to try and persuade you to then purchase AVG PC TuneUp which is a product I do not recommend you use as in my experience it causes more problems than it fixes!

 

avg_tuneup

 

avg_tuneup2

 

 

If you see the below message with the option Hide me now then I advised not clicking on it or installing the product it recommends, it is just AVG advertising another product and trying to persuade you to try it out - if you have AVG Internet Security then the firewall fully protects you online and you do not need any more software to allow you to browse privately or hide your browsing etc

 

avg_vpn_alert